How long can a self-exclusion last?

Self-exclusion is a long-term step. You can apply to close your account for a set period or permanently. Contact support@tbjie.bar and our team will guide you through the full process.

🛡 Safe & Secure Gaming

tbjie Responsible Gaming

Enjoy entertainment within your limits. tbjie provides deposit limits, self-exclusion, and 24/7 support to keep you safe.

Safe Gaming Commitment

Our Commitment

Gaming is for entertainment — not a solution to problems

tbjie believes that online gaming should be an enjoyable form of entertainment, not a source of financial pressure or mental distress. The protection of every player on our platform is our highest priority. That is why we have put in place a number of effective tools and measures for responsible gaming.

Remember — win or lose, gaming is always a form of entertainment. If you ever feel that gaming is going beyond your control, reach out to us — we are always here for you.

21+

Age Restriction

The tbjie platform is for players aged 21 and above only. Age verification is mandatory at registration. Minors are not permitted to open an account.

Protection Tools

What we offer for your protection

Deposit Limit

You can decide for yourself how much to deposit per day, per week, or per month. Setting this limit reduces the risk of overspending and helps you stay within your budget.

Time-Out Break

If you feel you need a break, use the time-out feature to temporarily suspend your account for a set period. Once the break is over, you can return as normal.

Self-Exclusion

If you need a longer break, you can use the self-exclusion tool to keep your account closed for an extended period. During this time, no login or betting activity is possible.

Gaming History & Reports

You can view all your betting activity, win/loss details, and transaction history at any time. Keeping track of your spending is straightforward.

24/7 Support

If you face any issue at any time, contact tbjie via live chat or email ([email protected]). Support is available in both Bengali and English.

Gaming Alerts

During extended play sessions, tbjie sends you regular break reminders. These alerts help you stay aware and maintain a healthy balance.

Awareness

Recognise the signs of problematic gaming

Ask yourself the questions below to understand whether gaming is becoming a problem. If more than one answer is 'yes', it may be time to seek help.

Are you repeatedly placing larger bets to chase your losses?
Are you finding it hard to stop gaming?
Are you borrowing money from family or friends to play?
Are you neglecting your work, family, or social life?
Are you hiding your gaming or being dishonest about it?
Are you using gaming to cope with anxiety or stress?
Are you losing more than you can afford and still unable to stop?

Responsible Gaming Tips

Build healthy gaming habits

Following a few simple rules keeps gaming enjoyable at all times. tbjie recommends:

Only play with money you can afford to lose.
Set a time and money limit before each session.
Take regular breaks — at least once every hour.
Do not place bigger bets out of emotion after a loss.
Do not think of gaming as a way to earn income.
Prioritise spending time with family, friends, and loved ones.
Never play with borrowed money or funds set aside for emergencies.

Detailed Information

How to use the protection tools

Setting a Deposit Limit

Log in to your tbjie account and go to Account Settings. Under the "Deposit Limit" section, set your daily, weekly, or monthly limit. Lowering a limit takes effect immediately; a cooling-off period applies when increasing one.

Activating a Time-Out

You can temporarily suspend your account for any period from 24 hours up to 6 weeks. During this time, login and all betting activity will be automatically blocked. Your account will be reactivated once the period ends.

Self-Exclusion Process

Self-exclusion is a firm step for long-term protection. While exclusion is active, opening a new account or logging in to an existing account is not possible. Contact [email protected] directly for assistance.

Getting Direct Support

If you feel gaming is becoming a problem, do not wait — message us on 24/7 live chat or at [email protected]. Our team can communicate in Bengali and is ready to help with full confidentiality.

Minor Protection

Preventing access by minors

tbjie strictly prohibits account registration and use by anyone under the age of 21. An age verification process must be completed at registration. If an account is suspected to belong to a minor, we reserve the right to suspend that account pending investigation.

If family members are concerned about online gaming, the following steps can be taken:

Use parental control software on your devices.
Talk to children and teenagers about responsible online behaviour.
Keep the passwords of family members' accounts private.
If you notice anything suspicious, report it to [email protected].

FAQ

Responsible Gaming FAQ

Log in to your tbjie account, go to Account Settings, and look for the "Responsible Gaming" or "Deposit Limit" option. There you can set your own daily, weekly, or monthly limit. For help, contact us via live chat or at [email protected].

Self-exclusion is a long-term step. You can apply to close your account for a set period or permanently. Contact [email protected] and our team will guide you through the full process.

Yes. tbjie's support team is active 24 hours a day, 7 days a week. Live chat is available in both Bengali and English. For email, use [email protected].

A time-out is a short-term break — typically ranging from a few hours to a few weeks. Once the period ends, your account is automatically reactivated. Self-exclusion is a longer and more formal process, used in serious cases, and cannot be reversed before the set period expires.

Yes. In the case of self-exclusion or account closure, any remaining balance in your account can be returned through the designated process. Contact [email protected] for details.

Discuss your concerns with them with empathy and understanding. Encourage them to use tbjie's self-exclusion or time-out tools. If needed, reach out to us — we can offer confidential guidance.

Stay safe, enjoy the experience

Play for entertainment — within your limits. tbjie is always here for you whenever you need help.